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How to Check the Cleaning Company You Have Found Online


Date Posted:

August 16, 2014

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A lot has been said and written about carpet cleaning in last few years. Back in the not that distant past when Google wasn’t so widely used homeowners relied on Yellow Pages, local news outlets and recommendations from friends to choose their carpet cleaner. Today you just Google the term “carpet cleaning” and the certain area and you find hundreds of cleaning companies.

But how can you be sure what companies write on their websites is true? Can you verify the provided information? I have a few tips I would like to share with you.

Start with Offline Research

This part of the research you’ll make for a carpet cleaning company is done mostly over the phone. Pick up to five businesses and start contacting their offices. There are three universal questions you should ask.

The Three Fundamental Questions

There are no stupid questions when you want to find the best carpet cleaners. Just stupid answers! The company representative should be well prepared for all kinds of questions related to their service. Their preparedness is a very clear sign for company’s competence. On the other hand, unwillingness or a delay of an answer is a hint there is something fishy with this company and you better avoid it. Here are the three questions, which will give you the best information about the business.

Can you show me examples of your previous work?

High-quality work always brings positive reviews, new bookings, and bunch of new clients for any business. If the company representative is reluctant or unable to share recommendations and examples, then you better check other options.

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What type of cleaning detergents do you apply?

If you don’t want your house to be turned into a hazardous wasteland, check what kinds of cleaning solutions the cleaners use. Reliable carpet cleaning contractors are very careful with their choice for cleaning detergents. If the company can’t demonstrate the origin of the products, go look elsewhere.

Do you offer a money guarantee on the work?

A professional cleaner rarely fails to remove a stain or clean a carpet. Nevertheless you’ll find that most specialists offer a money back guarantee for all their services.

Make Online Research

Asking questions over the phone cant provide you with proper information. However, indecent companies have learnt to give good answers and mislead customers. Make a proper background check online to avoid such situation. There are a lot of organisations looking for the quality of the provided services. These websites can be used for reference.

Customers share both positive and negative reviews on the web. Even though companies try to manage their reputation online, they can’t get rid of all negative comments by disgruntled clients. Look out for reviews on local forums or scam alert sites. This effort is worth the time invested. You will not only save money, but also avoid ruined carpet or sofa in some cases. Also, you can check industry organisations that keep records for all of the reliable business in the trade.

Next time you want to find a good local carpet cleaning company in your area, don’t hesitate to apply these tips.